Refund policy

Return & Refund Policy

Last updated: November 2, 2026

14-day returns on unopened products

You can return any unopened product within 14 days of delivery for a full refund. "Unopened" means the box and the inner packaging are still sealed. For food-safety reasons we cannot accept opened coffee.

Returns are free: we email you a prepaid UPS return label.

How to return

1. Email ingrosso.online@siagcaffe.it within 14 days of delivery with your order number and the items you want to return.
2. We reply within 1 business day with your prepaid UPS label.
3. Pack the items and drop the package at any UPS location.

Refunds

We issue the refund to your original payment method within 3 business days of receiving your return. Depending on your bank, it can take 5–10 business days to appear on your statement. We email you when the refund is processed.

The pods do not fit your machine?

If you opened a box and the pods or capsules do not fit your machine, write to us within 14 days of delivery. We exchange them for a format that fits, free of charge, or refund the unused boxes. Not sure which format you need? Read Is my machine compatible? or ask us before you order.

Damaged, defective or wrong items

These are always on us, opened or not. Email us within 7 days of delivery with your order number and a photo: we send a free replacement or a full refund, your choice. You do not need to return the item.

Clio pod machine

• Unopened: returnable within 14 days of delivery for a full refund, with a free return label.
• Defective: covered by our 1-year Limited Warranty. If your Clio stops working because of a manufacturing defect within 1 year of delivery, we replace it for free. See the Limited Warranty section of our Terms of Service.

Gifts and promotional items

Free gifts included with an order (such as cups) do not need to be returned. If you return the whole order, the gift stays with you.

Subscriptions

You can skip, pause or cancel your subscription at any time from your account, with no fees. A subscription shipment that has already been delivered follows the same 14-day policy above.

Order cancellation

You can cancel or change an order within 1 business day of placing it by emailing us. If it has already shipped, you can return it as described above.

Questions

Siag NY LLC · 11 Broadway, Ste. 865, New York, NY 10004
Email: ingrosso.online@siagcaffe.it · Phone: +1 903 466 1796 (Mon–Fri, 9 AM–5 PM ET)