Shipping policy
Shipping Policy
Last updated: November 2, 2026
Free shipping on every order
Shipping is free on every order, with no minimum. There are no hidden fees, no import duties and no customs charges: your coffee is already in the United States when you order it.
Where we ship from
Our coffee is roasted and packed in Naples, Italy, and stocked in our U.S. warehouse. Every order ships from the United States with UPS.
Delivery times
| Destination | Order processing | Delivery after shipping |
|---|---|---|
| Contiguous United States (48 states) | Within 1 business day | 1–3 business days |
| Alaska, Hawaii, Puerto Rico | Within 1 business day | 3–7 business days |
Orders placed before 1:00 PM Eastern Time, Monday to Friday, usually ship the same day. Orders placed on weekends or U.S. federal holidays ship the next business day.
We currently ship only within the United States and Puerto Rico. We do not ship to P.O. boxes, APO/FPO addresses or outside the U.S.
Tracking
As soon as your order ships, you receive an email with your UPS tracking number. You can also see it in your account under "My orders".
Pre-orders
Items marked "Pre-order" (for example the Clio pod machine) ship on the date shown on the product page. If your cart contains both pre-order and in-stock items, we ship the in-stock items right away and the pre-order item as soon as it is available, at no extra cost.
Subscriptions
Subscription orders ship automatically on the schedule you choose (every 2, 4, 6 or 8 weeks), with the same free shipping and delivery times.
Damaged, missing or wrong items
If your package arrives damaged, incomplete or with the wrong items, email us within 7 days of delivery at ingrosso.online@siagcaffe.it with your order number and a photo. We send a free replacement or a full refund, your choice. You do not need to return the damaged item.
Lost packages
If tracking shows no movement for 5 business days, or your package is marked delivered but you cannot find it, contact us. We open a claim with UPS and send you a replacement without waiting for the outcome.
Wrong address
Please check your shipping address at checkout. You can change it within 1 business day of placing your order by emailing us. If a package is returned to us because of an incorrect address, we reship it once for free.
Questions
Siag NY LLC · 11 Broadway, Ste. 865, New York, NY 10004
Email: ingrosso.online@siagcaffe.it · Phone: +1 903 466 1796 (Mon–Fri, 9 AM–5 PM ET)